A client experienced a critical failure with their HP Pavilion desktop, where the system would not boot into Windows. The computer would reach the Windows loading screen with the progress bar running beneath the logo, but then it would freeze indefinitely.
Attempts to troubleshoot using the F keys during boot were unsuccessful, as the system remained unresponsive after reaching the loading screen. No error messages were displayed, making it difficult for the client to diagnose the cause of the failure.
With valuable data stored on the computer and no access to Windows, the client was unable to retrieve essential files. Fearing permanent data loss, they contacted a trusted hard drive data recovery service, Manchester Data Recovery, a leading data recovery company in the UK with over 25 years of experience retrieving lost, deleted, and inaccessible files from failed systems.
Challenges
- Windows Not Booting – The system froze at the loading screen, preventing access to files.
- No Error Messages – Without error codes, diagnosing the failure was more complex.
- Potential OS, Drive, or Hardware Failure – The issue could stem from corrupt system files, bad sectors on the hard drive, or hardware malfunctions.
- Urgent Data Recovery Required – The client needed quick access to files stored on the non-booting system.
Solution by Manchester Data Recovery
Upon receiving the HP Pavilion desktop, Manchester Data Recovery’s expert engineers followed a structured recovery process to diagnose the problem and retrieve the client’s critical files.
✅ Drive Removal & Sector-Level Imaging – Since Windows was not booting, the internal hard drive was carefully removed and cloned sector-by-sector to prevent further data loss.
✅ File System & Boot Sector Analysis – Engineers examined the drive’s Master Boot Record (MBR) and NTFS file system, confirming signs of corruption preventing Windows from loading.
✅ Deep Data Extraction & Recovery – Using advanced recovery tools, all personal files, documents, and media were successfully extracted from the cloned drive.
✅ Hardware & OS Troubleshooting – Engineers tested for hard drive integrity, RAM issues, and potential system failures, helping diagnose the root cause of the problem.
✅ Secure Data Transfer – Successfully recovered files were verified for integrity and transferred to a new external drive for the client.
Results & Client Impact
- 100% of personal and work-related files successfully recovered through our hard drive data recovery service
- Client regained access to essential data without needing Windows to boot
- Corrupted boot sector confirmed as the issue, helping with future repairs
- Client was able to transfer data to a new system without loss
The client was extremely relieved, as Manchester Data Recovery, an experienced data recovery company, restored all crucial files, even though the system was completely unresponsive.
Conclusion
This case highlights the importance of professional hard drive data recovery service when dealing with non-booting systems. A computer that freezes at the Windows loading screen may have an issue with corrupt system files, a failing hard drive, or hardware damage.
For those experiencing boot failures, Windows crashes, or inaccessible files, Manchester Data Recovery provides expert solutions to retrieve valuable data quickly and securely.
👉 Is Your Computer Not Booting? Trust the UK’s leading hard drive data recovery service and contact Manchester Data Recovery Today!