A client using a Packard Bell iMedia desktop computer encountered severe hard drive failure, with BIOS POST (Power-On Self Test) reporting the drive as failing. The computer had been experiencing performance issues for a while, and the client had attempted to use recovery tools to retrieve their data.

Despite efforts to access the system:

The client was able to enter BIOS, but the hard drive was not responding.
The OS failed to boot, leaving the system completely inaccessible.
The recovery drive was detected but also showed as a failure, and despite attempted repairs, the system still would not load into Windows.
The client consulted tech support, but they recommended sending in the computer for repairs, which the client was hesitant to do due to privacy concerns over sensitive data.

With no way to access the system, the client sought a professional hard drive data recovery service from Manchester Data Recovery, a trusted UK data recovery company with over 25 years of experience in retrieving lost, deleted, and inaccessible data from failing hard drives.

Challenges

BIOS Reporting Drive Failure – The hard drive was detected as failing, making standard recovery methods ineffective.
No Access to OS or Recovery Partition – The operating system would not boot, and even recovery tools could not repair the drive.
Limited BIOS Functionality – The client could not modify boot order to attempt alternative recovery options.
Urgent Data Retrieval Needed – The client needed critical files recovered before considering hardware replacement.

Solution by Manchester Data Recovery

Upon receiving the Packard Bell iMedia desktop for recovery, Manchester Data Recovery’s data recovery experts followed a structured recovery process to diagnose and retrieve the client’s data.

✅ Hard Drive Removal & Imaging – Since the system would not boot, the hard drive was physically removed and cloned sector-by-sector to create a forensic image of all data.
✅ Bad Sector Analysis & Recovery – As part of their hard drive recovery service, the drive was analyzed for degraded sectors, and advanced tools were used to bypass and extract data from failing regions.
✅ Corrupt File System Repair – The data recovery service team reconstructed missing partition tables and file structures to make the data accessible.
✅ Deep Data Extraction & Verification – Using specialized software, all recoverable files were extracted and verified for integrity.
✅ Secure Data Transfer – Successfully recovered files were transferred to a secure external storage device for easy client access.

Results & Client Impact

Over 95% of critical data successfully recovered by our hard drive recovery service
Full access to personal files despite the drive being non-functional in BIOS
OS and recovery partitions bypassed, ensuring no additional damage
Client retained full control over sensitive data without sending it for external repairs

The client was highly satisfied, as Manchester Data Recovery was able to retrieve all important files safely and securely, allowing them to set up a new system with their recovered data.

Conclusion

This case highlights the risks of failing hard drives and the limitations of BIOS-based recovery options. When a system fails to boot and BIOS reports drive failure, a professional hard drive data recovery service is often required to safely extract important files before the drive becomes completely unreadable.

For those experiencing boot failures, BIOS errors, or inaccessible hard drives, Manchester Data Recovery offers expert data recovery services in the UK to recover files quickly and securely.

👉 Experiencing Hard Drive Failure? Contact Manchester Data Recovery Today for Fast and Reliable Service.